Innovation and Cybersecurity
Importance and Mission
Given consumer expectations for digital innovation, alongside the ongoing threat of data security, the integration of innovation with effective cybersecurity serves as a vital foundation for fulfilling stakeholder expectations.
Sansiri is committed to developing products and services that resonate with contemporary lifestyles, improve quality of life, and promote convenience in all facets. This strategy, in conjunction with the implementation of environmentally friendly technologies across operational processes, emphasises efficient resource utilisation and the adoption of clean energy.
Simultaneously, cybersecurity is essential owing to the diverse array of evolving cyber threats, including malware attacks, web and application attacks, spam emails, ransomware, and the potential leakage of sensitive corporate data. Consequently, safeguarding the personal and sensitive information of all stakeholders, as well as ensuring the integrity of the company's operating systems, is paramount to maintaining the highest level of security at all times. These factors directly influence the Company's credibility and reputation.
Moreover, Sansiri places a priority on the development of high-quality, state-of-the-art products and services, emphasising innovations that distinguish and enhance value. With a vision of becoming an innovative leader in the real estate sector, the Company is dedicated to creating solutions that address both current and future customer needs, while simultaneously fostering positive environmental and social impacts. This fundamental mission embodies the organisation's responsibility and commitment to sustainable development.
Supporting the Sustainable Development Goals
SDGs 8
SDGs 9
SDGs 11
Goals and Performances
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Management Approach
Sansiri has instituted a policy that outlines its corporate commitment to nurturing creativity and innovation in support of sustainable social and environmental development.
To ensure adherence, Sansiri has implemented an innovative management framework and designated corporate-level individuals responsible for technology research and development. Furthermore, the organisation has clearly defined roles and responsibilities for various working groups based on business priorities, encompassing engineering and design, construction, procurement, and customer service. This framework guarantees that innovation is effectively utilised to enhance project operations and management.
Policy on the Promotion of Creative Ideas and Innovation Management
Sansiri’s Innovation Development and Management
Cyber Security
The Company has implemented comprehensive guidelines for IT security and IT risk management. This involves conducting risk assessments, establishing mitigation measures, and continuously monitoring cyber threats to prevent and mitigate potential impacts.
The established measures include inspections and penetration testing performed by independent experts from the responsible agency at least annually, both prior to and following the provision of services. Devices and software are routinely updated to the latest versions to mitigate data security vulnerabilities. Additionally, the Company installs antivirus software across the organisation and provides employee training to ensure strict compliance with IT security guidelines. A response plan has been developed to address and manage cyber threats, including emergency system recovery, to ensure that the organisation's IT security operations remain secure and reliable in accordance with international standards.
In the personal data protection aspect, Sansiri has delineated the roles and responsibilities of pertinent employees. The Company has appointed a Data Protection Officer (DPO) along with a Personal Data Protection Task Force to formulate policies and principles for the management of personal data in compliance with the relevant legislation. A Privacy Centre has been established and is accessible on the Sansiri website to ensure that business visitors are informed of their privacy options when utilising the websites and services of Sansiri and its subsidiaries. This information is communicated through a Privacy Notice, which encompasses data subjects, including website users, customers, individuals interested in products and/or services, business partners, entities with business relationships, shareholders, bondholders, job applicants, and the organisation’s employees. The objective is to safeguard personal data against leaks or breaches in accordance with the law and to enhance understanding of the underlying principles and practices for all stakeholders.
Furthermore, as the Company engages with a diverse range of data subjects, it has implemented procedures for the collection, utilisation, and disclosure of personal data pertaining to various stakeholders, including prospective buyers or lessees, project consignees or renters, customers, candidates, business partners, investors, shareholders, directors, and employees. The Company has also established guidelines that encompass critical aspects such as the collection of personal data, requests for correction or modification of data, data retention periods, rights of data subjects, the right to withdraw consent, management of data breaches, data security measures, and audits and assessments. These initiatives are designed to ensure that the management of personal data is thorough and compliant with applicable legal requirements.
Personal Data Protection Task Force
Department of Information Technology
Organisation Development Department
Risk Management Division
Legal Office
Human Resource Department
Key Performances
Cyber Security
The Company consistently monitors and evaluates the effectiveness of the personal data management and data security operations.
It establishes clear goals and performance indicators, such as achieving zero cyberattacks and personal data breaches, as well as minimising or eliminating customer complaints related to personal data. Additionally, the Company conducts progress reviews and assesses the effectiveness of various implemented measures, including the deployment of advanced threat prevention technologies, employee training, and the establishment of an alert system. These initiatives are designed to ensure that all processes effectively support these objectives and adapt to emerging situations and challenges. For instance, this may involve the development of a more efficient emergency response system or enhancements in customer communication regarding requests for additional security information. In this process, the Company places strong emphasis on the engagement of relevant stakeholders. For instance,
The Company also communicates transparently regarding data subject rights and the measures implemented to uphold data security, thereby fostering trust and confidence. This thorough engagement enables a comprehensive assessment and enhancement of operations that address the needs of all stakeholders.
Innovation Creation
The Company is focused on advancing its existing innovations and is dedicated to the ongoing utilisation of new technologies and fostering innovation.
LIV-24 Wastewater Monitoring
Sansiri has invested over 200,000 baht in the research and development of the LIV-24 Wastewater Monitoring System. This advanced real-time monitoring and surveillance tool is designed to mitigate the effects of water pollution and enhance the management of water resources. Developed by LIV-24, the safety technology division of Sansiri,
This system promotes sustainable wastewater management within both buildings and industrial estates. It leverages technology to monitor the status and efficiency of wastewater treatment systems in Sansiri's high-rise projects, covering water system and treatment monitoring, as well as assessing the quality of both clean and wastewater. This ensures that water discharged from the source adheres to established standards while remaining environmentally and community-friendly. Additionally, the system features a real-time alert mechanism that activates if water quality indicators fall below the designated standards.
In addition to enhancing access to affordable wastewater monitoring technology across all sectors, the system also lowers maintenance costs and minimises the risk of substandard wastewater being discharged into public water sources. Its efficient design and shared resource utilisation with other systems can achieve cost reductions exceeding fourfold.
This wastewater quality monitoring system has been implemented in a pilot project at NIA by Sansiri and is set to expand to industrial estates in collaboration with the partner GUSCO. LIV-24 Wastewater Monitoring is an additional module to the LIV-24 Modular System, enabling customers to select the services they require based on their specific needs. It offers a One-stop service encompassing design, installation, and centralised monitoring through the Command Center, thereby supporting sustainable environmental management and long-term ESG reporting.
LIV-24 Wastewater Monitoring Benefits
Economic
- Reduce the expenses associated with wastewater measurement and monitoring by over fourfold.
- Facilitates the reduction of installation costs and ensures compliance with the regulations set forth by the Ministry of Industry, which mandate the submission of real-time wastewater data, particularly for medium and small enterprises.
- Mitigate the risk of penalties associated with the discharge of substandard wastewater.
Social
- Safeguard the health of neighboring communities from exposure to contaminated wastewater.
Environment
- Reduce the release of low-quality wastewater and contaminants into public water sources.
- Support wastewater management that adheres to environmental standards and regulations.
Sansiri and Plus Property Robotic Process Automation
Sansiri and Plus Property are dedicated to advancing the organisation through innovation by leveraging artificial intelligence (AI) and Robotic Process Automation (RPA).
This strategic approach aims to systematically enhance internal work processes, thereby increasing efficiency, reducing costs, and improving customer’s experiences. The initiative commences with accounting, a function characterised by repetitive tasks that demand high precision, as well as condominium project management, which involves complex operations requiring swift and accurate coordination to effectively support services and fulfill resident needs.
Relevant Stakeholders
Investors and Shareholders
Executives and Employees
